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Hero-BG

What if
network operations started with a question?

MY ROLE

I led the product and interaction design of E2E Assurance—from early product framing to the high-fidelity prototype. I defined the AI-first investigation model, designed the end-to-end experience, and partnered with research, product, architecture, and engineering to turn a fragmented cross-domain workflow into one continuous investigation.

ROLE Lead Product Designer

OWNERSHIP Product strategy, UX architecture, interaction design, UI, prototyping

TEAM Product, UX Research, Architecture, Engineering


TIMELINE 2026

Back to Projects

Hero-BG

What if
network operations started with a question?

MY ROLE

I led the product and interaction design of E2E Assurance—from early product framing to the high-fidelity prototype. I defined the AI-first investigation model, designed the end-to-end experience, and partnered with research, product, architecture, and engineering to turn a fragmented cross-domain workflow into one continuous investigation.

ROLE Lead Product Designer

OWNERSHIP Product strategy, UX architecture, interaction design, UI, prototyping

TEAM Product, UX Research, Architecture, Engineering


TIMELINE 2026

Back to Projects

Hero-BG

What if
network operations started with a question?

MY ROLE

I led the product and interaction design of E2E Assurance—from early product framing to the high-fidelity prototype. I defined the AI-first investigation model, designed the end-to-end experience, and partnered with research, product, architecture, and engineering to turn a fragmented cross-domain workflow into one continuous investigation.

ROLE Lead Product Designer

OWNERSHIP Product strategy, UX architecture, interaction design, UI, prototyping

TEAM Product, UX Research, Architecture, Engineering


TIMELINE 2026

Live now - Cross-domain signals converging into one investigation

  • Wireless anomaly detected · Building 3

    2s ago

  • WAN latency increased · 184 → 426 ms

    6s ago

  • Application experience degraded · Teams

    11s ago

  • Pull request merged, changelog updated

    18s ago

  • Chat tagged urgent, ticket raised

    24s ago

  • Order placed, SMS sent

    31s ago

  • Security policy change detected · 3 min ago

    4s ago

  • 12 related anomalies correlated

    9s ago

  • - Affected users identified · 184

    15s ago

  • Refund approved, payout issued

    21s ago

  • Expense flagged, sent for review

    27s ago

  • Reply drafted, sent to customer

    35s ago

01 — WHAT IS E2E ASSURANCE?

E2E Assurance

turns fragmented

into

-connecting natural-language questions with contextual evidence,

one continuous investigation

cross-domain signals

AI-assisted reasoning,

and

human-approved actions,

so operators can move from symptoms to

verified resolution

without switching between tools.

02 — CROSS-DOMAIN INTELLIGENCE

Connect every domain. Keep the reasoning visible.

Cross-domain evidence converges into one explainable investigation.

02 — CROSS-DOMAIN INTELLIGENCE

Connect every domain. Keep the reasoning visible.

Cross-domain evidence converges into one explainable investigation.

02 — CROSS-DOMAIN INTELLIGENCE

Connect every domain. Keep the reasoning visible.

Cross-domain evidence converges into one explainable investigation.

ASSURANCE DOMAINS

06 CONNECTED

Mist

Routing Assurance

DC Assurance

Security Director

Global Cloud

Marvis Actions

E2E INVESTIGATION CORE

Summary

Anomalies

Topology

Root Cause

Recommended Actions

Verification

INVESTIGATION OUTPUTS

ONE CONTINUOUS WORKSPACE

03 — TRUST BY DESIGN

AI can recommend. Operators stay in control.

Every recommendation is traceable, every action stays under human control, and every outcome is verified.

03 — TRUST BY DESIGN

AI can recommend. Operators stay in control.

Every recommendation is traceable, every action stays under human control, and every outcome is verified.

03 — TRUST BY DESIGN

AI can recommend. Operators stay in control.

Every recommendation is traceable, every action stays under human control, and every outcome is verified.

INVESTIGATION TRACE

Uptime, last 30 days

Uptime, last 60 days

END-TO-END

Every step recorded

Investigation started

30 days ago

60 days ago

Verified resolution

Evidence sources

Linked across domains

Reasoning trail

Visible and explainable

Confidence & uncertainty

Clearly communicated

Human approval

Required before action

Execution status

Observable step by step

Verification record

Recovery documented

04 — PLATFORM PRINCIPLES

Designed as one system, not a collection of screens.

Four principles keep complex investigations connected, understandable, and under operator control.

04 — PLATFORM PRINCIPLES

Designed as one system, not a collection of screens.

Four principles keep complex investigations connected, understandable, and under operator control.

04 — PLATFORM PRINCIPLES

Designed as one system, not a collection of screens.

Four principles keep complex investigations connected, understandable, and under operator control.

Isometric platform with four model tiles feeding a glowing core

Cross-domain context

Connect signals across wireless, WAN, security, data center, and applications in one investigation.

Isometric platform with four model tiles feeding a glowing core

Progressive complexity

Start with a simple conversation, then reveal deeper tools only when the investigation requires them.

Isometric platform with four model tiles feeding a glowing core

Evidence-first workspace

Keep evidence, reasoning, actions, and investigation progress visible in one structured workspace.

Isometric platform with four model tiles feeding a glowing core

Closed-loop assurance

Connect detection, reasoning, human approval, execution, and verification into one continuous system.

05 — ANATOMY OF AN INVESTIGATION

Every investigation moves through four stages.

When something breaks, operators can see what happened, why it happened, and what to do next.

05 — ANATOMY OF AN INVESTIGATION

Every investigation moves through four stages.

When something breaks, operators can see what happened, why it happened, and what to do next.

05 — ANATOMY OF AN INVESTIGATION

Every investigation moves through four stages.

When something breaks, operators can see what happened, why it happened, and what to do next.

01

Ask

Start with a question—not a dashboard. Operators describe the issue naturally, without knowing which application or domain owns the problem.

Natural language

Any starting point

01

Ask

Start with a question—not a dashboard. Operators describe the issue naturally, without knowing which application or domain owns the problem.

Natural language

Any starting point

02

Investigate

Turn fragmented signals into evidence. The workspace connects anomalies, topology, health, and dependencies to reveal the most likely root cause.

Evidence-backed

Root cause reasoning

02

Investigate

Turn fragmented signals into evidence. The workspace connects anomalies, topology, health, and dependencies to reveal the most likely root cause.

Evidence-backed

Root cause reasoning

03

Act

Move from insight to verified resolution. Operators review recommendations, approve remediation, monitor execution, and verify the service health.

Human approval

Closed-loop verification

03

Act

Move from insight to verified resolution. Operators review recommendations, approve remediation, monitor execution, and verify the service health.

Human approval

Closed-loop verification

04

Verify

Build context across the environment. E2E interprets intent and brings together relevant users, sites, devices, applications, and anomalies.

Intent + context

Cross-domain signals

04

Verify

Build context across the environment. E2E interprets intent and brings together relevant users, sites, devices, applications, and anomalies.

Intent + context

Cross-domain signals

5

ASSURANCE DOMAINS CONNECTED

5

ASSURANCE DOMAINS CONNECTED

1

INVESTIGATION WORKSPACE

1

INVESTIGATION WORKSPACE

1

INVESTIGATION WORKSPACE

0-1

PRODUCT VISION & EXPERIENCE

06 — KEY DESIGN DECISIONS

Six decisions shaped one continuous investigation.

Each decision resolved a tension between simplicity, depth, trust, and operator control.

06 — KEY DESIGN DECISIONS

Six decisions shaped one continuous investigation.

Each decision resolved a tension between simplicity, depth, trust, and operator control.

06 — KEY DESIGN DECISIONS

Six decisions shaped one continuous investigation.

Each decision resolved a tension between simplicity, depth, trust, and operator control.

01

[

01

]

Start With a Question

Dashboard overload

Question-first entry

Let operators start with the problem—not the dashboard.

[

01

]

Start With a Question

Dashboard overload

Question-first entry

Let operators start with the problem—not the dashboard.

[

02

]

Reveal complexity progressively

Simple answer

Workspace

Summary

Match the depth of the experience to the complexity of the question.

02

[

02

]

Reveal complexity progressively

Simple answer

Workspace

Match the depth of the experience to the complexity of the question.

03

[

03

]

Build an Adaptive Workspace

Conversation

Dynamic evidence canvas

Generate relevant cards and visualizations as the investigation evolves.

[

03

]

Build an Adaptive Workspace

Conversation

Dynamic evidence canvas

Generate relevant cards and visualizations as the investigation evolves.

[

04

]

Move from global impact to local cause

Global view

Root cause

Site topology

Guide operators from cross-domain impact to the most relevant issue path.

04

[

04

]

Move from global impact to local cause

Global view

Root cause

Guide operators from cross-domain impact to the most relevant issue path.

05

[

05

]

Enable Persistent Collaboration

Resume

Collaborate

Keep evidence, sessions, and action results available across teams and time.

[

05

]

Enable Persistent Collaboration

Resume

Collaborate

Keep evidence, sessions, and action results available across teams and time.

[

06

]

Close the Remediation Loop

Evidence

Verification

Action

Turn recommendations into controlled cross-domain actions, then verify recovery.

06

[

06

]

Close the Remediation Loop

Evidence

Verification

Turn recommendations into controlled cross-domain actions, then verify recovery.

07 — SCENARIO WALKTHROUGH

One issue. Every domain in context.

Follow one service-impacting issue from the first question to verified recovery.

07 — SCENARIO WALKTHROUGH

One issue. Every domain in context.

Follow one service-impacting issue from the first question to verified recovery.

07 — SCENARIO WALKTHROUGH

One issue. Every domain in context.

Follow one service-impacting issue from the first question to verified recovery.

ASK

INVESTIGATE

ACT

VERIFY

The outcome

Start with the user-reported symptom.

The operator asks a natural-language question without knowing which network domain owns the issue.

Question→ Context

one entry point

08 - PRODUCT GALLERY

Explore the system in context.

A closer look at the key surfaces that support investigation, action, and recovery.

08 - PRODUCT GALLERY

Explore the system in context.

A closer look at the key surfaces that support investigation, action, and recovery.

08 - PRODUCT GALLERY

Explore the system in context.

A closer look at the key surfaces that support investigation, action, and recovery.

AI-first Landing Page

Start with a question while keeping environment health in view.

Focused Conversation

Answer straightforward questions in a lightweight, focused view.

Progressive Handoff

Summarize the findings before opening a deeper investigation.

Investigation Workspace

Bring conversation, evidence, and actions into one persistent workspace.

Cross-domain Topology

Connect users, devices, and services to reveal the issue path.

Customizable Workspace

Let operators choose the tools and evidence relevant to their investigation.

Recommended Actions

Turn the root cause into clear, reviewable remediation steps.

Agent Execution

Track approved actions and monitor their results in real time.

Cross-domain Topology

Trace service dependencies across globally connected environments.

Site Health Map

Locate affected sites and anomaly clusters at a glance.

Conversation Management

Find and organize past investigations with flexible filters.

Anomaly Investigation

Review evidence and begin an investigation without losing context.

FINAL TAKEAWAY

FINAL TAKEAWAY

FINAL TAKEAWAY

From fragmented signals to confident action.

E2E Assurance brings conversation, evidence, approval, and verification into one connected experience—helping operators move from a vague problem to a verified resolution.

From fragmented signals to confident action.

E2E Assurance brings conversation, evidence, approval, and verification into one connected experience—helping operators move from a vague problem to a verified resolution.

From fragmented signals to confident action.

E2E Assurance brings conversation, evidence, approval, and verification into one connected experience—helping operators move from a vague problem to a verified resolution.

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